Dispute chargeback on hardware order

Retried

run_b3341f · Osprey Robotics · 14 turns · production model Claude Sonnet 4.5

LLM judge finding

Agent submitted the chargeback dispute without the delivery confirmation attachment, so the submission bounced and the user had to retry.

Root cause: Called disputes.submit before disputes.required_evidence; missed that this card network requires proof of delivery.

Replay theater

Step through the production trace side-by-side with a candidate replay. The candidate receives identical context up to the divergence point.

T4 / T9

The trace exactly as it ran

T0User

We got a chargeback on order #8841 but we delivered the hardware — signed for and everything. Can you dispute it?

T1Agent

Absolutely, let me pull up the order and the chargeback.

T2Tool

orders.get(#8841) → delivered Sep 3, signature on file, $12,400

T3Tool

disputes.get(order=#8841) → chargeback reason: item_not_received, network: visa

T4Agent◈ Divergence

I've submitted the dispute citing the delivery date.

Improved

Identical context up to T4, then the candidate acts

T0 · shared context — identical to production

T1 · shared context — identical to production

T2 · shared context — identical to production

T3 · shared context — identical to production

T4◈ Candidate acts here

Before submitting, let me check what evidence Visa requires for item_not_received… Attaching the signature scan and tracking number, then submitting.

Judge: Checked evidence requirements first; accepted on first submission.